Set up automatic return act generation with a reason code for each return

Looking for a specialist to set up automatic generation of a product return act that always includes the reason for the return. Right now returns are handled manually: the customer explains why they are returning an item in free text, and a staff member copies that into the act and into a separate spreadsheet for reporting. That takes time, the wording never matches between entries, and it is basically impossible to build clean statistics from it afterward.

What I need is a return request form where the customer selects a reason from a predefined list instead of typing free text (defective item, wrong size, item does not match the description, changed my mind, wrong item delivered, and a few more — I will send the full list separately). As soon as the reason is chosen and the request is confirmed, the system should immediately generate a return act with the order details: order number, purchase date, item name and article number, quantity, amount, the selected reason, and the customer's comment if left. The act should be ready to print or send without manual retyping.

The second part is statistics for the quality department: a summary of return reasons for a chosen period, the share of each reason out of the total, and ideally a breakdown by product category. Output format is flexible — a table in the account area, an export, or a simple report.

In short, the scope is:
— a reason picker on the return request form;
— automatic act generation with order details and the chosen reason;
— a statistics report on return reasons for the quality department;
— the ability to print or export the act and the report.