Project description
Our support team closes tickets every day, but we have no reliable way to find out whether the person on the other end actually left satisfied. I want a small widget that pops up automatically the moment a ticket is marked resolved and asks one or two quick questions, nothing longer than a few seconds to answer. The response should use either a star rating or a row of emoji faces, whichever feels more natural, and ideally we could test both to see which gets a higher response rate.
The second part of the task is just as important as the widget itself: a dashboard for the head of support that shows the average rating broken down by operator, with a way to filter by date range and see how scores move over time. Right now the manager has no visibility into which agents are consistently rated well and which ones might need coaching, and this should fix that blind spot.
I am open to different technical approaches as long as the result is fast to load, does not get in the way of closing a ticket, and stores the ratings somewhere we can query later.
Key points:
— trigger only on ticket closure, not on every reply
— one or two questions maximum, star or emoji scale
— manager dashboard with per-operator averages and date filtering
— lightweight integration, minimal load time
The second part of the task is just as important as the widget itself: a dashboard for the head of support that shows the average rating broken down by operator, with a way to filter by date range and see how scores move over time. Right now the manager has no visibility into which agents are consistently rated well and which ones might need coaching, and this should fix that blind spot.
I am open to different technical approaches as long as the result is fast to load, does not get in the way of closing a ticket, and stores the ratings somewhere we can query later.
Key points:
— trigger only on ticket closure, not on every reply
— one or two questions maximum, star or emoji scale
— manager dashboard with per-operator averages and date filtering
— lightweight integration, minimal load time
Other / Miscellaneous Cash, Bank transfer
