Project description
We do auto glass repair and replacement, and almost everything runs on the phone. A client calls, names their car and broken glass, we guess the price from memory or dig through a paper folder, write the address on a sticky note, and try to remember which technician is free this afternoon. It works, but we lose calls when the line is busy, schedule two jobs for one car, and can't give a caller a firm quote without putting them on hold. We need a web system that will turn this whole flow into a clear and manageable process — from initial request to final invoice.
The heart of the system is instant pricing. A visitor selects make, model, and year, indicates which glass is damaged (windshield, side, rear, sunroof), and says whether they need chip repair or full replacement, and the system returns the price from our tariff table accounting for options: heating, rain sensor, driver assist calibration. Right from the quote the client books a convenient time — either a mobile service where our team comes to home or office, or a visit to one of our service centers. The calendar must account for which technician is certified for which work, how long each job takes, and travel time between jobs, so we don't promise a slot we can't deliver. After confirmation the request either auto-assigns to a technician or the dispatcher drags it into the daily route.
We need practical features without which the service doesn't run. Each request stores client and car data, insurance info (company, policy number, claim number, deductible), since most work goes through insurance, and photos the technician uploads before and after. When work is done, the system generates an invoice, marks if the client or insurer paid, and keeps history searchable by number, name, and date. We want SMS and email reminders so people don't miss appointments, and a simple dashboard with today's route, unassigned requests, and unpaid invoices. No fancy design, but everything must be fast, reliable, and clear for non-technical staff and for a technician holding a phone on a job.
— Calculator by vehicle and glass type with editable tariff table
— Mobile and service center booking accounting for technician skills and drive time
— Dispatch board with auto and manual technician assignment
— Insurance fields, work photos, invoices, and request history with search
The heart of the system is instant pricing. A visitor selects make, model, and year, indicates which glass is damaged (windshield, side, rear, sunroof), and says whether they need chip repair or full replacement, and the system returns the price from our tariff table accounting for options: heating, rain sensor, driver assist calibration. Right from the quote the client books a convenient time — either a mobile service where our team comes to home or office, or a visit to one of our service centers. The calendar must account for which technician is certified for which work, how long each job takes, and travel time between jobs, so we don't promise a slot we can't deliver. After confirmation the request either auto-assigns to a technician or the dispatcher drags it into the daily route.
We need practical features without which the service doesn't run. Each request stores client and car data, insurance info (company, policy number, claim number, deductible), since most work goes through insurance, and photos the technician uploads before and after. When work is done, the system generates an invoice, marks if the client or insurer paid, and keeps history searchable by number, name, and date. We want SMS and email reminders so people don't miss appointments, and a simple dashboard with today's route, unassigned requests, and unpaid invoices. No fancy design, but everything must be fast, reliable, and clear for non-technical staff and for a technician holding a phone on a job.
— Calculator by vehicle and glass type with editable tariff table
— Mobile and service center booking accounting for technician skills and drive time
— Dispatch board with auto and manual technician assignment
— Insurance fields, work photos, invoices, and request history with search
Other / Miscellaneous Cash, Bank transfer
