Public Knowledge Base and Help Center with Search

Our support team answers the same set of questions day after day, and this takes up almost all working time. We need a public self-service help center in our brand style so customers can find answers before opening a ticket. The core of the project is a knowledge base with search: clean articles by category and a fast search bar that understands partial words and typos and brings up the right article first.

Each article should have readable formatting with headings, steps, and screenshots, and at the bottom — a simple "Was this helpful? Yes / No" block so we can see which materials work. If an article doesn't solve the problem, the page offers a fallback: a contact form or ticket that transfers information about which article the person read so the conversation starts with context. We need breadcrumbs, suggestions for similar articles, and a popular questions block on the homepage. The admin section needs a convenient editor for writing, categorizing, and publishing articles without code edits. Everything should match the design, be responsive, load fast, and be search-engine friendly, with analytics for queries that returned no results.

— Categorized article base with fuzzy search
— "Helpful/not helpful" feedback for each article and statistics
— Fallback to ticket with article context transfer
— Brand style, responsiveness, SEO, and simple editor