I'll set up a chatbot for processing returns and exchanges turnkey

I'm setting up a chatbot that handles the processing of returns or exchanges in an online store — from the customer's first message to a ready-to-process ticket on the manager's desk. The customer provides the order number, selects a return reason from a clear list, and the bot immediately cross-checks the request against your store's conditions: deadlines, product condition, category exclusions. The response comes instantly, without waiting for a manager in the chat.

Next, the bot collects everything necessary — order number, product, reason, photos if needed, desired outcome (refund, exchange, certificate) — and generates a structured ticket that goes to the manager or your support system already ready for processing. The manager doesn't need to clarify details in messages: they see the ticket card and make a decision.

This isn't a bot that tracks order status; it's a separate scenario specifically for returns and exchanges, accounting for edge cases — partial returns, defects, wrong items. I work out the dialogue logic according to your store's specific rules, configure condition verification, and set up the ticket delivery format to the manager.

What's included in the work:
— dialogue scenario tailored to your return and exchange conditions;
— automatic verification of deadlines and product condition;
— structured ticket card for the manager;
— support for return, exchange, and certificate scenarios;
— testing on real orders before launch.