Project description
We run an online store and want to reward repeat customers instead of relying only on one-off discount codes. The idea is a points-based loyalty program: a customer earns points for every completed purchase, and those points can later be redeemed as a discount on their next order. We need someone who has built this kind of mechanic before and understands the pitfalls — fraud through fake accounts, points that never expire and quietly eat into margin, or a redemption flow that confuses people at checkout.
Besides basic accrual and redemption, we want customer tiers: someone who orders often and spends more should automatically get a higher cashback percentage and see personal offers regular customers don't. This needs to be visible in the personal account — a clear history of when points were earned, when spent, and the current balance, so people trust the number instead of writing to support.
On the technical side we're flexible as long as it's reliable and doesn't slow checkout, and accrual logic should stay separate from the storefront for reuse later. Please describe in your proposal:
— your experience with similar loyalty or cashback systems;
— how you'd handle points expiration and refunds or cancellations;
— roughly how long the scope would take and how you'd split it into stages.
Besides basic accrual and redemption, we want customer tiers: someone who orders often and spends more should automatically get a higher cashback percentage and see personal offers regular customers don't. This needs to be visible in the personal account — a clear history of when points were earned, when spent, and the current balance, so people trust the number instead of writing to support.
On the technical side we're flexible as long as it's reliable and doesn't slow checkout, and accrual logic should stay separate from the storefront for reuse later. Please describe in your proposal:
— your experience with similar loyalty or cashback systems;
— how you'd handle points expiration and refunds or cancellations;
— roughly how long the scope would take and how you'd split it into stages.
Web development Cash, Bank transfer
