Brand feedback collection and reputation management platform

We run an online store and service centers, and we've essentially lost control over what customers write about us. Reviews are scattered across marketplaces, map listings, social media and comment threads, and no employee sees the full picture. We need one unified platform that automatically requests feedback after each purchase and collects ratings from all external sources into one dashboard. The task sounds simple but is hard to solve alone: get more honest reviews, respond promptly and steadily improve how the brand looks online.

The scenario we want starts right after order fulfillment. The system should send a polite request to leave a review by email or messenger — a short form and star rating, with one reminder if the customer doesn't respond. Incoming reviews go to a shared inbox where managers respond directly from the interface, assign responsibility and mark the request as closed. Positive reviews should be easy to display as widgets on product pages of the website, and every negative or low review must immediately alert the responsible person so we can reach out while the customer is still upset. We also need summary charts of ratings: trends by branch, product and time period.

Trust and control matter most to us. The platform must never fabricate reviews or hide real complaints — it helps earn reputation through good responses, not fakes. Please describe your experience with review collection mechanics, rating aggregation and moderation tools, and how you filter spam and abusive messages.

— Automatic feedback request after purchase with reminder
— Rating aggregation from multiple external sources
— Shared inbox with responses, assignment and negative alerts
— Embeddable rating widgets and trend reports