Project description
TranslatedWe have a subscription web product and want to hear from users at exactly the right moments without sending them away to a separate survey page. We need a small, unobtrusive widget that appears right inside the app and asks one short question at a time. Micro-surveys should launch by simple rules we control: for example, after completing onboarding, after closing a support chat, or when someone has been active for a set number of days. The widget must enforce frequency limits to avoid annoying anyone and remember who's already answered so we don't ask the same person twice in the same window.
The core task is correct NPS and CSAT handling. For NPS we need the classic 0-to-10 scale that automatically sorts responses into promoters, passives, and detractors, followed by an optional open-ended comment asking "why". For CSAT we need a quick rating (stars or a 1-to-5 face scale) plus a comment field. Every response must be saved with useful context: time, page or triggering event, plan tier, and an anonymized user ID so we can segment the data later. Build a careful submission process that saves partial answers so a rating counts even if someone skips the comment.
On top of the collected data we need a dashboard showing the big picture over time: a rolling NPS score, average CSAT, response and completion rates, trend lines by week and month. We need filters by segment and trigger, a breakdown of promoters and detractors, and a readable feed of recent verbatim comments. This is intentionally not a full quiz or form builder, but a focused feedback tool, so keep the scope compact and the interface simple.
— Embeddable widget with rule-based triggers and frequency limits
— NPS 0-to-10 with automatic grouping into promoters, passives, detractors
— CSAT rating plus optional text comment
— Response storage with context: trigger, segment, and time
— Dashboard with trend lines, filters, and verbatim comment feed
— Responsiveness, accessibility, and performance-friendly
The core task is correct NPS and CSAT handling. For NPS we need the classic 0-to-10 scale that automatically sorts responses into promoters, passives, and detractors, followed by an optional open-ended comment asking "why". For CSAT we need a quick rating (stars or a 1-to-5 face scale) plus a comment field. Every response must be saved with useful context: time, page or triggering event, plan tier, and an anonymized user ID so we can segment the data later. Build a careful submission process that saves partial answers so a rating counts even if someone skips the comment.
On top of the collected data we need a dashboard showing the big picture over time: a rolling NPS score, average CSAT, response and completion rates, trend lines by week and month. We need filters by segment and trigger, a breakdown of promoters and detractors, and a readable feed of recent verbatim comments. This is intentionally not a full quiz or form builder, but a focused feedback tool, so keep the scope compact and the interface simple.
— Embeddable widget with rule-based triggers and frequency limits
— NPS 0-to-10 with automatic grouping into promoters, passives, detractors
— CSAT rating plus optional text comment
— Response storage with context: trigger, segment, and time
— Dashboard with trend lines, filters, and verbatim comment feed
— Responsiveness, accessibility, and performance-friendly
Web programming Cash, Bank transfer
