Development of CRM

Web developer services are required. You need to develop a CRM (Backend: YII2+ front: VUE.js).
System objectives:
Combine and make "auto-unpacking" of the "Lidov" (in the form of a new appeal) all communication channels Client-User: calls, email (basic version); online chat, instant messengers, social. Networks (if not very difficult at once or 2 stages) with the ability to communicate with the client from one window and end-to-end analytics.

Simplify the work of the call center operator with the help of pre-configured prompts in the application form and the caste template of the application (with logging the time of registration of the application)

Automate the process of processing the Client’s application (orders and applications) with the ability to prioritize the status of the application and the User’s rating (with logging the time of processing the application / order in the context of passing each status of the sales funnel).

Calls from the order / order with a single button (via Comagic, on a fixed VOIP phone)

Automate the process of ordering spare parts from suppliers (requests and orders to suppliers)

Create a Quality Control section for the ability to quickly check the execution of scripts: all conversation records should automatically pull up to the Leed card. At the same time, all calls should be displayed on one “consolidated” page, in which we can filter according to the column and period we need + all records should be stored on our server (now Comagic has a record stored for 3 months = we do not have enough).