About the service
I will create a telegram bot that takes on accepting requests for an hourly master service: the client himself chooses the type of work — plumbing, electrical work, furniture assembly, small repairs — specifies the address, marks urgency and payment method, and then the bot takes him from request to report on completed work without calling the dispatcher.
Inside — a clear scenario of buttons and short questions: type of problem, district or exact address (with geolocation), desired visit time or "urgent, within an hour" mark, choice of payment by cash, card or transfer. The request immediately falls into the dispatcher's chat or general masters channel with active status, and the client receives confirmation and approximate time of arrival. Separately, I'll set up marks at stages: master departed, master arrived, work completed — the client sees the status without distracting anyone with calls.
The bot can remind about the visit an hour before, collect feedback after the request is closed and store the history of the client's contacts for repeat calls in one click. The bot's admin panel is a chat from which you can assign a master, change status or cancel a request, without a website and without complex interfaces.
What is included:
— request scenario: type of work, address, urgency, payment
— client notifications about master visit status
— dispatcher panel for assigning requests to masters
— feedback collection and storage of contact history
— documentation and training on bot management
Inside — a clear scenario of buttons and short questions: type of problem, district or exact address (with geolocation), desired visit time or "urgent, within an hour" mark, choice of payment by cash, card or transfer. The request immediately falls into the dispatcher's chat or general masters channel with active status, and the client receives confirmation and approximate time of arrival. Separately, I'll set up marks at stages: master departed, master arrived, work completed — the client sees the status without distracting anyone with calls.
The bot can remind about the visit an hour before, collect feedback after the request is closed and store the history of the client's contacts for repeat calls in one click. The bot's admin panel is a chat from which you can assign a master, change status or cancel a request, without a website and without complex interfaces.
What is included:
— request scenario: type of work, address, urgency, payment
— client notifications about master visit status
— dispatcher panel for assigning requests to masters
— feedback collection and storage of contact history
— documentation and training on bot management
