About the service
An appliance repair workshop loses inquiries not due to lack of clients, but because the dispatcher physically cannot respond to everyone equally quickly. I create a chatbot that takes over the entire client conversation — from the first message to a confirmed technician booking — and works 24/7 without days off.
The bot guides the client through a clear scenario: first it offers to select equipment type — washing machine, refrigerator, dishwasher, and so on — then asks for a brief description of the malfunction, then shows available dates and times for the technician visit and lets the client confirm the request. If you use prepayment or paid diagnostician visits, the bot immediately accepts payment through a connected payment service, and the completed request with all details goes to your admin panel or work chat.
I configure the bot for the platform you already use — Telegram, WhatsApp, or a website widget — and link it to the technicians' schedule to prevent time conflicts. After launch, the system works on its own: clients receive visit reminders, and you receive a daily summary of confirmed requests.
What the work includes:
— Step-by-step booking scenario: equipment type, malfunction, address, visit date and time
— Real-time availability checking for technicians, no double bookings
— Online payment acceptance or prepayment through your chosen payment service
— Automatic reminders to client before technician visit
— Notifications to administrator about each new request with full details
— Basic statistics: number of requests, popular equipment types, cancellation rate
— Two weeks of free support and refinements after launch
The bot guides the client through a clear scenario: first it offers to select equipment type — washing machine, refrigerator, dishwasher, and so on — then asks for a brief description of the malfunction, then shows available dates and times for the technician visit and lets the client confirm the request. If you use prepayment or paid diagnostician visits, the bot immediately accepts payment through a connected payment service, and the completed request with all details goes to your admin panel or work chat.
I configure the bot for the platform you already use — Telegram, WhatsApp, or a website widget — and link it to the technicians' schedule to prevent time conflicts. After launch, the system works on its own: clients receive visit reminders, and you receive a daily summary of confirmed requests.
What the work includes:
— Step-by-step booking scenario: equipment type, malfunction, address, visit date and time
— Real-time availability checking for technicians, no double bookings
— Online payment acceptance or prepayment through your chosen payment service
— Automatic reminders to client before technician visit
— Notifications to administrator about each new request with full details
— Basic statistics: number of requests, popular equipment types, cancellation rate
— Two weeks of free support and refinements after launch
