About the service
I design and develop digital queue widgets turnkey — for banks, clinics, and government institutions where visitor flow needs real organization, not just a number board. A visitor selects the needed service in advance — from a phone or terminal at entrance — and receives a queue number without necessarily standing at a counter: they can secure their spot remotely and arrive at the assigned time. On-site, a display screen shows which number is currently being served, next numbers in queue, and estimated wait time calculated from actual service pace at that facility on that day. This isn't a chatbot for appointments or a meeting room booking widget — the system is built around a live queue: how many people are waiting for each specialist or window, how to change priority for urgent or privileged cases, and how to sync the number with the visitor, the receptionist panel, and the display board in real time. I also create analytics: occupancy statistics by hour and day so management sees peak hours and can assign staff to windows in advance, not react after the fact. The project includes: — online number retrieval with service category selection — display board for screen or TV in waiting area — operator panel: call, skip, and redirect numbers — occupancy statistics by hour with report export — notification when a visitor's turn approaches
