I will develop a widget for rating the quality of support requests

I create quality assessment widgets for support requests that trigger the moment a ticket is closed in support — this is not a post-purchase survey that arrives days later and often isn't even about the specific request. The logic is simple: the operator closes the ticket, and almost immediately the client sees a compact window with one or two questions — a star scale or a row of smileys, without page reload and without a fifteen-field form.

I handle the entire chain — from event to report. On the backend, I connect to the ticket closing event in your support system (ready-made helpdesk or custom panel — doesn't matter), and configure it so the survey shows exactly once per ticket and doesn't get lost if reopened. On the frontend, I build a lightweight widget without dependency on a specific framework: it loads fast and matches your interface style.

Each response is saved with the ticket ID and the operator's name who handled it. The second part of the work is a manager's dashboard: average rating for each operator, response volume, weekly dynamics, and flagging low-rated tickets for review.

What's included in the work:
— hook to the ticket closing event (webhook or direct integration)
— rating widget — stars or smileys, 1-2 questions, responsive mobile design
— storing ratings linked to ticket and operator
— manager's dashboard with average values and dynamics
— marking tickets with low ratings for subsequent review