Profile of Freelancer Романа

Business coach
Business analyst
1) an integrated, reasonable, systematic and logical approach to optimize the processes of organizations and increase profits:
1.1) identify the objectives and key indicators of their achievement;
1.2) reducing costs:
1.2.1) Identify the key issues of the organization;
1.2.2) develop and implement solutions to address key issues or their impact;

2) develop systems that motivate employees to perform work in accordance with the goals of the organization;
(3) I develop and implement Total Quality Improvement systems;
Analysis of accounts receivable and payables, taking into account the terms of contractual relations
Conducting internal audits of the company’s units;
Optimization of staff:
- Editorial of scripts of telephone conversations
- Recommendations for communicating with customers
- Identification of recruitment needs
Strategic Consulting Analyst

Higher education
2017
Mupi
Management, Business coach consultant
2017
School of Visual Psycho-Diagnostics
Psychodiagnosis courses, palmistre
2001
MASU
Psychologist Psychology

Development, conducting training programs, seminars on topics: sales and customer service, business negotiations, stress management, time management, professional confidence, etc., conducting pre-training diagnostics and post-training support.
Conducted and developed trainings for personal growth and training programs.
Area of specialization - conducting seminars and trainings. Working with microgroups (3-6 people), elements of individual counseling, free group knowledge (20-40 people), the use of group dynamics in the interests of the learning process are included. Focus on the real opportunities of each participant and the group as a whole. Management of group processes at trainings and seminars, good knowledge of the material.
In the development of their author's trainings, I use theatrical technologies that allow you to reveal creativity and creativity, remove body and speech clamps. I use in my practice methods of art therapy, dance therapy, body therapy, psycho-physical training, training of inner freedom.
Achievements:

● Program of recruitment and adaptation of personnel; ● Customer loyalty program;
● Staff motivation program; ● Task setting program,
Creation of educational and developmental games for employees of shops and offices, government employees. Individual development of teaching materials based on the request. Flexible approach to training, choosing the optimal strategy for solving the tasks (no “obsession” with standard programs).
Implementation of the principles of effective communication and information exchange in the company:
Negotiations, techniques of countering manipulation;
Psychology of management; public speaking, presentations;
The psychology of leadership. Training of achievements and personal effectiveness of the leader
Conflict management: active sales, sales by phone (cold calls), conversion of incoming call and customer visit, sales in the trading room, technique of working with complex customers.
Training experience over 7 years. Feature of the technique .Tip - to teach speed and easy