About the service
I take over the day-to-day life of a site that is already running, so that the engine and its extensions stay current, the texts and pictures stay correct, and small requests stop waiting for weeks. The work starts with an inventory: what the site runs on, which extensions are actually used, where the backups go and whether they restore, who holds which access, and what is most likely to break first. That inventory becomes the map we both work from, so nothing gets fixed blindly and no change is a surprise.
After that it turns into a routine rather than a rescue. Updates are prepared and tried on a test copy first, and reach the live site only after they have been checked there: a silent update on a Friday evening is not something I practise. Access is taken in named form, issued per person; one shared password to everything is not accepted, and when the work is finished the access is revoked. What counts as urgent is agreed in the contract in advance, because otherwise everything becomes urgent by Tuesday. A copy is made before every single intervention, so any step can be undone within minutes.
The month is planned, not improvised: routine updates and checks sit in the calendar, and the remaining time goes to the requests you send. What is included:
— inventory of the current state, access, hosting and backups;
— engine and extension updates on a test copy, then on the live site;
— text and image edits by request, new pages and sections;
— small improvements to forms and checks that payment and outgoing mail still work;
— an agreed reaction time for genuinely urgent cases;
— a monthly report: what was done, what was postponed and why, what is worth doing next.
After that it turns into a routine rather than a rescue. Updates are prepared and tried on a test copy first, and reach the live site only after they have been checked there: a silent update on a Friday evening is not something I practise. Access is taken in named form, issued per person; one shared password to everything is not accepted, and when the work is finished the access is revoked. What counts as urgent is agreed in the contract in advance, because otherwise everything becomes urgent by Tuesday. A copy is made before every single intervention, so any step can be undone within minutes.
The month is planned, not improvised: routine updates and checks sit in the calendar, and the remaining time goes to the requests you send. What is included:
— inventory of the current state, access, hosting and backups;
— engine and extension updates on a test copy, then on the live site;
— text and image edits by request, new pages and sections;
— small improvements to forms and checks that payment and outgoing mail still work;
— an agreed reaction time for genuinely urgent cases;
— a monthly report: what was done, what was postponed and why, what is worth doing next.
