About the service
If you do family tree research and ancestor searches, you're probably familiar with this: before a client decides to submit a request, you have to exchange messages about ten times — clarifying how many generations back to research, which country or region archives to search, when they need results, and how they'd prefer to pay. I create a bot that handles all this routine: the client goes through a clear step-by-step scenario in just a couple of minutes, and you receive a ready-made, fully filled-out request.
The bot scenario is built around real decisions the client makes: they choose research depth (several generations or full immersion into the earliest available archival records), specify the region or country where documents are likely to be found, pick a completion timeline based on your availability calendar, and decide on payment format — prepayment, partial deposit, or payment upon completion, whatever suits your business model. The bot won't let them submit the request until all required fields are filled, so you no longer receive messages like "I want to find my ancestors" without a single clarifying detail. I connect the bot to Telegram or a widget on your site — wherever your actual clients are — and notifications about new requests come straight to you, without a separate panel you'd need to constantly check.
I separately configure gentle refusal logic: if the month is already booked or the search region is outside your scope, the bot tells the client this automatically, without making you explain it personally every time. All texts, prices, and steps can be changed independently — I leave simple instructions, without needing to contact me again for every detail.
What's included in the work:
— Step-by-step booking scenario: research depth, archive region, timeline, payment conditions
— Connection to Telegram bot or widget on your website
— Automatic request summary with all fields filled in that comes to you
— Data validation to exclude incomplete or contradictory requests
— Setting capacity limits and "booked" calendar periods
— Clear instructions for independent editing of texts, prices, and options
The bot scenario is built around real decisions the client makes: they choose research depth (several generations or full immersion into the earliest available archival records), specify the region or country where documents are likely to be found, pick a completion timeline based on your availability calendar, and decide on payment format — prepayment, partial deposit, or payment upon completion, whatever suits your business model. The bot won't let them submit the request until all required fields are filled, so you no longer receive messages like "I want to find my ancestors" without a single clarifying detail. I connect the bot to Telegram or a widget on your site — wherever your actual clients are — and notifications about new requests come straight to you, without a separate panel you'd need to constantly check.
I separately configure gentle refusal logic: if the month is already booked or the search region is outside your scope, the bot tells the client this automatically, without making you explain it personally every time. All texts, prices, and steps can be changed independently — I leave simple instructions, without needing to contact me again for every detail.
What's included in the work:
— Step-by-step booking scenario: research depth, archive region, timeline, payment conditions
— Connection to Telegram bot or widget on your website
— Automatic request summary with all fields filled in that comes to you
— Data validation to exclude incomplete or contradictory requests
— Setting capacity limits and "booked" calendar periods
— Clear instructions for independent editing of texts, prices, and options
