About the service
I design and launch chatbots that handle initial consultations on pet insurance so managers don't have to manually answer the same questions over and over. The bot conducts a friendly dialogue to clarify the type of animal, breed, age, and presence of chronic diseases, then in seconds selects several suitable insurance programs from the general catalog with a clear description of what they cover. I take on the entire project: working with your team, I develop dialogue logic and rules for how pet characteristics translate into specific tariff recommendations, then connect the bot to a channel where your clients live — messenger, website widget, or separate chat window. Each scenario is tested on edge cases: elderly animals, breeds with predisposition to certain diseases, multiple pets in one application — so recommendations remain accurate and communication stays friendly rather than formal. After launch, your team can independently update tariffs, add new programs, and change selection criteria without contacting the developer — for this I create an understandable rules panel and provide brief training. As a result, you get: — a ready-made consultant bot in the chosen channel; — an editable tariff selection mechanism; — integration with your pet insurance program catalog; — basic statistics on questions where users most often drop off.
