About the service
I specialize in configuring chatbots for appliance repair requests — washing machines, refrigerators, ovens, dishwashers. Instead of a boring form with a dozen fields, the customer simply describes the problem in their own words: what broke, what model, what's happening, when it started. The bot conducts a natural dialogue, asks clarifying questions as it goes, and someone who'd never fill out a long form happily completes the conversation — it feels like a normal message, not bureaucracy.
When there's enough information, the bot quotes an approximate repair cost range based on the breakdown type and appliance category, so the customer doesn't wait hours for the technician's reply about whether it's worth bringing in for diagnosis. The completed request — symptoms, model, contacts, and cost estimate — goes straight to dispatch without retyping and lost messages in DMs. I configure the bot on the platform where your customers already are, connect it to your CRM or spreadsheet if you don't have a big system, and adapt questions to the appliance types you service.
Project scope includes:
— dialogue scenario based on real breakdowns, not a generic form
— brand and model recognition with clarifying questions
— logic for preliminary cost estimates based on your pricing
— instant transfer of completed requests to dispatch or CRM
— testing on real scenarios before launch
When there's enough information, the bot quotes an approximate repair cost range based on the breakdown type and appliance category, so the customer doesn't wait hours for the technician's reply about whether it's worth bringing in for diagnosis. The completed request — symptoms, model, contacts, and cost estimate — goes straight to dispatch without retyping and lost messages in DMs. I configure the bot on the platform where your customers already are, connect it to your CRM or spreadsheet if you don't have a big system, and adapt questions to the appliance types you service.
Project scope includes:
— dialogue scenario based on real breakdowns, not a generic form
— brand and model recognition with clarifying questions
— logic for preliminary cost estimates based on your pricing
— instant transfer of completed requests to dispatch or CRM
— testing on real scenarios before launch