About the service
I handle the installation of chat widgets with live operators turnkey — from choosing a solution to full customization for a specific website's tasks. I install the widget so it doesn't slow down page loading, fits neatly into the design, and immediately starts bringing inquiries rather than just hanging as an icon in the corner of the screen.
I separately configure dialog distribution among operators: a new chat goes to a free employee or the one responsible for the needed direction, and during high load the queue doesn't get lost. All conversations are saved in history — a manager sees the client's previous inquiries, and if the operator changes during a shift, the new person connects without losing context. When everyone is busy or an inquiry comes outside working hours, the widget switches to an offline form: collects the question and contact instead of an empty chat window.
Before project delivery, I check everything live: open several parallel chats, see how operator distribution works, test offline requests and the widget's appearance on phone and computer. I separately configure welcome messages and simple auto-responses to frequent questions.
What's included in the work:
— widget installation and customization to match your website design
— operator accounts and dialog distribution rules
— conversation history and its export
— offline form with notifications
— basic setup of greetings and auto-responses
I separately configure dialog distribution among operators: a new chat goes to a free employee or the one responsible for the needed direction, and during high load the queue doesn't get lost. All conversations are saved in history — a manager sees the client's previous inquiries, and if the operator changes during a shift, the new person connects without losing context. When everyone is busy or an inquiry comes outside working hours, the widget switches to an offline form: collects the question and contact instead of an empty chat window.
Before project delivery, I check everything live: open several parallel chats, see how operator distribution works, test offline requests and the widget's appearance on phone and computer. I separately configure welcome messages and simple auto-responses to frequent questions.
What's included in the work:
— widget installation and customization to match your website design
— operator accounts and dialog distribution rules
— conversation history and its export
— offline form with notifications
— basic setup of greetings and auto-responses
