Insurance claim intake and payment workflow

We are an insurance and appraisal company, and currently each claim comes to us as scattered correspondence. A client writes an email, describes the insurance incident, attaches photos of damage, scans of the policy and receipts — and from that moment the case lives in someone's inbox. We manually forward it to an adjuster, request missing documents by reply email, transfer amounts to spreadsheets and try to keep track of which claim is waiting for approval and which is ready for payment. As the number of requests grows this stops working: cases get lost, deadlines are missed and neither the client nor our managers see what stage a particular claim is at.

We need an app that will turn this mess into a clear pipeline. A case should be created from an intake form or from a forwarded email, capturing the policy number, type of incident and description, and store all uploaded documents and photos attached to a single card. Then a manager assigns an adjuster, the adjuster enters the inspection results and damage calculation, and the case goes through defined stages: intake, review, assessment, approval and payment. Each status change should be recorded with date, time and author so it is always clear who did what and when.

Status tracking and reporting are as important to us as intake. Each participant needs their own queue of cases, clients should see the current stage of their claim, and management needs summary reports by period, by adjuster and by case type — with average processing time and total payout amount. Please describe the proposed stack, how you will solve document storage and access control, and realistic timelines.

— Claim intake with attached documents and photos
— Adjuster assignment and workload view
— Assessment, damage calculation and approval stages
— Payment control and status history log
— Reports by period, adjuster and case type