RapidBolt Emergency Locksmith Dispatch Platform

We run a 24/7 lock-opening and repair service, and we need a web application that transforms a panicked call into a trackable order. When someone is locked out of their apartment, car, or safe, they submit an emergency request from any device: address, lock type, urgency, and a brief description. Requests appear on the dispatcher board in real time, and the system suggests the nearest available locksmith based on the service zone map. After assignment, the customer sees live arrival time, which recalculates as the van moves, plus the locksmith's name, photo, and rating. The service catalog lists all work—from cylinder rekeying to chip-key programming—with base prices for each, so the customer gets an instant quote before the technician arrives. On-site, the locksmith opens the order on a tablet, adds lines for parts and labor, and generates an invoice that the customer signs and pays by card or wallet immediately. Paid orders automatically enter the office accounting journal. The coverage map must clearly show which districts we serve and where an out-of-zone surcharge applies. Deliverables: responsive client interface, dispatcher panel, mobile technician screen, quote engine, payment processing, and admin panel for pricing, staff, and reports. API documentation and a test database of sample orders are needed.