I will set up automatic customer survey after purchase

I set up customer survey systems after purchase on a turnkey basis, from scratch and taking into account how sales actually work in a specific business. My task is to get honest feedback while the impression of the purchase is still fresh, not a month later when the customer has already forgotten the order details.

The foundation of the work is automation. I set up the trigger logic so that a short survey goes to every buyer exactly one day after the order without manager involvement, connect sending to order data or CRM, and make the survey extremely short: usually it's one satisfaction rating and a comment field so people actually fill it out. I separately build a dashboard that turns scattered responses into a clear picture: average score by weeks and months, drops tied to specific products or managers, and a chart showing whether customer satisfaction is growing or falling — before it affects revenue.

What is included in the work:

— question wording that doesn't look like a template
— sending tied to the order moment, not a schedule
— dashboard with score history, filters and report export
— notifications if the rating drops below a set threshold

I tailor the solution to your CRM or sales platform, without dependence on one specific service.