About the service
I develop customer support chatbots turnkey — from connecting a knowledge base to embedding a ready-made widget on the website. At the core of the bot lies a modern language model, but it does not answer «from itself»: I configure it so that each answer is based on real materials — knowledge base articles, documentation, instructions and FAQ, not on the model's guesses.
I pay special attention to scenarios where the bot should transfer the dialogue to a live operator: if the question goes beyond the scope of the knowledge base, the client is irritated or directly asks for a person, the chatbot carefully escalates the request along with the full message history — the operator does not need to re-ask what the client has already written. I also configure the tone of communication, welcome scenarios and responses to non-standard questions so that the bot sounds like part of your team, not like a faceless script.
I embed the finished bot directly on the website as a lightweight chat widget that adapts to the interface design and loads quickly. I work through the complete cycle: knowledge base configuration, prompt engineering, escalation rules, widget integration and testing on real support request scenarios before project delivery.
What is included in the work:
— chatbot based on LLM, responding based on your knowledge base
— automatic transfer of dialogue to operator with message history
— widget embedded on the website and styled according to your design
— configuration of tone and communication scenarios for your brand
— testing on real support questions before delivery
I pay special attention to scenarios where the bot should transfer the dialogue to a live operator: if the question goes beyond the scope of the knowledge base, the client is irritated or directly asks for a person, the chatbot carefully escalates the request along with the full message history — the operator does not need to re-ask what the client has already written. I also configure the tone of communication, welcome scenarios and responses to non-standard questions so that the bot sounds like part of your team, not like a faceless script.
I embed the finished bot directly on the website as a lightweight chat widget that adapts to the interface design and loads quickly. I work through the complete cycle: knowledge base configuration, prompt engineering, escalation rules, widget integration and testing on real support request scenarios before project delivery.
What is included in the work:
— chatbot based on LLM, responding based on your knowledge base
— automatic transfer of dialogue to operator with message history
— widget embedded on the website and styled according to your design
— configuration of tone and communication scenarios for your brand
— testing on real support questions before delivery
