VerticalHold — Indoor Rock Climbing Gym Management Platform

We run a busy bouldering and rope climbing gym and need one web application instead of spreadsheets and paper forms. The public website should sell single day visits and regular memberships (monthly, annual, student, family) with prorated adjustments, freezes and cancellations, and payment goes through a payment gateway on a hosted checkout page so we never store card numbers. Customers log into their account, see billing history, download receipts and change payment methods. The second pillar is class and course booking: intro training, lead climbing certification, youth camps and yoga should show live seat availability, waitlists, single visits versus multi-week courses, instructor assignment, and automatic email or SMS reminders. Every visitor signs an electronic liability waiver before their first visit; a parent signs for minors, and the signed PDF is stored and searchable by staff. The route setting log is our signature feature: setters record each new route with wall sector, hold color, grade (V-scale for bouldering, YDS for ropes), setting date and photos, so customers browse the current wall map, filter by difficulty, and management sees which routes are stale and need removal. At the front desk, staff check in climbers by scanning QR or barcode on their membership; the system enforces real-time capacity limits by zone, and a live panel shows current gym load. Youth program management includes group rosters, parent contacts, attendance and progress badges. The result: responsive frontend, admin panel, role-based staff accounts, payment and reminder integrations, archive of signed documents, reports on revenue, visits and retention, a concise admin guide and thirty days of post-launch support.