About the service
I create Telegram bots that take on all the routine of customer communication: order intake, answers to frequently asked questions and mailings to subscribers. Over several years of working with small and medium businesses, I have understood that a bot should not just work technically, but actually relieve the burden from the owner and their team — so that orders are not lost in correspondence, and typical questions do not distract from important tasks.
Before starting work, I always figure out how your sales and support in Telegram are currently organized: what questions are asked most often, how orders are placed, who receives notifications. Based on this, I design the dialogue scenario, collect an order form with data validation, set up a block of auto-responses to frequently asked questions and a mailing module with audience segmentation, so that promotions and news reach exactly those who are interested. If necessary, I connect the bot to a spreadsheet or CRM so that requests are not lost and are visible in one place.
What is included in the development:
— order intake through a convenient form with instant notification to you
— database of frequently asked questions with automatic answers
— mailings to subscribers with segmentation and delayed sending
— basic analytics on orders, messages and subscriber growth
— instructions and short training so you can manage the bot independently
Before starting work, I always figure out how your sales and support in Telegram are currently organized: what questions are asked most often, how orders are placed, who receives notifications. Based on this, I design the dialogue scenario, collect an order form with data validation, set up a block of auto-responses to frequently asked questions and a mailing module with audience segmentation, so that promotions and news reach exactly those who are interested. If necessary, I connect the bot to a spreadsheet or CRM so that requests are not lost and are visible in one place.
What is included in the development:
— order intake through a convenient form with instant notification to you
— database of frequently asked questions with automatic answers
— mailings to subscribers with segmentation and delayed sending
— basic analytics on orders, messages and subscriber growth
— instructions and short training so you can manage the bot independently
