WhatsApp Business API integration with our CRM and website
Employer
Ivan
Project parameters
Type of cooperationOne-time project
SectionWeb development
Prepaymentwithout prepayment
Payment methodsCash, Bank transfer
Acceptance of requestsfrom today, 00:41 until Aug 31, 2026
Project description
We run a growing online business and want to move a large part of our customer communication into WhatsApp, because that is where our clients actually read messages. The goal of this project is to connect our existing CRM and website to the official WhatsApp Business API so that key events happen automatically, without a manager copying anything by hand. When a new order is placed, when its status changes, when a payment is confirmed or a delivery is on its way, the customer should receive a clear, pre-approved templated message in their own language. We already have the accounts and the phone number ready to be verified, and we can provide API documentation for our CRM and staging access so you can test everything safely before touching live traffic.
Beyond notifications, we need a simple but reliable support chatbot that greets incoming customers, answers the most common questions about orders, delivery and returns, and collects the basic details a manager needs. The most important requirement is a smooth handoff to a human agent: as soon as the bot cannot help or the customer asks for a person, the conversation must be routed to our support team inside the CRM with the full history attached, so nobody has to repeat themselves. We value clean, well documented code and a solution that our own developers can maintain later, so please structure the integration as a small service with clear configuration rather than scattered scripts.
Please describe your relevant experience with the WhatsApp Business API, your understanding of message templates and the messaging window rules, and a realistic estimate of the timeline. We are ready to start quickly and will provide fast feedback during the two-week window.
— Automated order and status notifications triggered from CRM and website events
— Pre-approved message templates with multi-language support
— Support chatbot for FAQ, order lookup and lead capture
— Reliable handoff to a live agent with full conversation history
— Clear configuration, logging and documentation for future maintenance
Beyond notifications, we need a simple but reliable support chatbot that greets incoming customers, answers the most common questions about orders, delivery and returns, and collects the basic details a manager needs. The most important requirement is a smooth handoff to a human agent: as soon as the bot cannot help or the customer asks for a person, the conversation must be routed to our support team inside the CRM with the full history attached, so nobody has to repeat themselves. We value clean, well documented code and a solution that our own developers can maintain later, so please structure the integration as a small service with clear configuration rather than scattered scripts.
Please describe your relevant experience with the WhatsApp Business API, your understanding of message templates and the messaging window rules, and a realistic estimate of the timeline. We are ready to start quickly and will provide fast feedback during the two-week window.
— Automated order and status notifications triggered from CRM and website events
— Pre-approved message templates with multi-language support
— Support chatbot for FAQ, order lookup and lead capture
— Reliable handoff to a live agent with full conversation history
— Clear configuration, logging and documentation for future maintenance
