About the service
I create chatbots for local service businesses, and emergency locksmith calls is a scenario I've built many times. The main pain point in the niche is speed: a person's lock is jammed or they've lost their keys, they don't want to call the office and wait for a callback, they need a master in ten minutes. I build the bot so that the request lands in the dispatcher's queue already fully filled out — without a single phone call, in three or four taps in the chat.
The bot guides the client through a clear scenario: first, selecting the type of problem (lock is jammed, keys are lost, key is broken in the lock, lock replacement needed, door won't close), then the address — by text or geolocation, which can be sent directly from the messenger, and finally — urgency: call right now or schedule for a convenient time. Payment or pre-authorization goes right in the chat via a payment link or local payment service, so the master drives out with a clear order status. After assigning the master, the client sees a live chain of statuses — received, master is on the way, master is on-site, work started, work completed — with optional geolocation broadcast, like in taxi apps.
On the business side, everything flows to the dispatcher panel or a separate admin chat: new requests arrive instantly, they can be sorted by urgency and district, a master can be assigned with one tap and the order closed with one tap. I separately set up notifications for the dispatcher and master, a short survey with a rating after order completion and basic analytics — how many calls per day, average response time, revenue by work type. Everything is thought through for real load: duplicate requests are blocked, address is verified, and payment failure doesn't result in a lost request.
What is included in the work:
— Menu for selecting problem type (jammed, lost keys, broken key, lock replacement, door won't close)
— Address input by text or geolocation with basic verification
— Urgency selection: emergency call or appointment for convenient time
— Payment or pre-authorization in chat via link or payment gateway
— Live statuses for client with master's geolocation broadcast
— Dispatcher panel or chat for assigning masters and controlling orders
— Rating after work completion and basic analytics on calls and revenue
— Deployment, testing on real scenarios and project handover with instructions
The bot guides the client through a clear scenario: first, selecting the type of problem (lock is jammed, keys are lost, key is broken in the lock, lock replacement needed, door won't close), then the address — by text or geolocation, which can be sent directly from the messenger, and finally — urgency: call right now or schedule for a convenient time. Payment or pre-authorization goes right in the chat via a payment link or local payment service, so the master drives out with a clear order status. After assigning the master, the client sees a live chain of statuses — received, master is on the way, master is on-site, work started, work completed — with optional geolocation broadcast, like in taxi apps.
On the business side, everything flows to the dispatcher panel or a separate admin chat: new requests arrive instantly, they can be sorted by urgency and district, a master can be assigned with one tap and the order closed with one tap. I separately set up notifications for the dispatcher and master, a short survey with a rating after order completion and basic analytics — how many calls per day, average response time, revenue by work type. Everything is thought through for real load: duplicate requests are blocked, address is verified, and payment failure doesn't result in a lost request.
What is included in the work:
— Menu for selecting problem type (jammed, lost keys, broken key, lock replacement, door won't close)
— Address input by text or geolocation with basic verification
— Urgency selection: emergency call or appointment for convenient time
— Payment or pre-authorization in chat via link or payment gateway
— Live statuses for client with master's geolocation broadcast
— Dispatcher panel or chat for assigning masters and controlling orders
— Rating after work completion and basic analytics on calls and revenue
— Deployment, testing on real scenarios and project handover with instructions
