Web application for an upholstery workshop

We have a small workshop that reupholsters and repairs sofas, armchairs, chairs, and bed headboards, and we need a web application that transforms chaotic phone conversations into a clear workflow. The foundation of the service is an estimate request based on photos: a visitor uploads three to six images of a worn sofa, marks damaged areas, describes the problem (sagging cushions, split seams, cat scratches, faded velvet), specifies approximate dimensions, and immediately sees an approximate price range before calling the technician. Each request goes into a queue where the specialist confirms the estimate or requests additional photos. At the center of the site is a fabric sample catalog: the client chooses material by type, color palette, durability, and care code, adds favorites to a wishlist, and orders physical samples by mail. After approval, the order becomes a project with a status scale that the client tracks from home: Accepted, Inspected, Frame Repaired, Padding Replaced, Reupholstering, Quality Control, Ready. Booking for pickup and delivery allows selecting a convenient time window from the routing calendar; the system prevents double booking and sends reminders. A "before and after" gallery, compiled from completed projects, serves both as a portfolio and proof of quality. The deposit is paid online, so fabric cutting begins only after partial payment, with the balance due upon delivery. The work includes an adaptive interface, an admin panel for requests, samples, projects, schedules and payments, email and SMS notifications, and a documented database. The stack is PHP and MySQL with clean JavaScript and secure image processing.