About the service
I develop bots for booking moving and freight services, which are built around how a client actually makes decisions: what kind of housing are they leaving, how many items and boxes need to be moved approximately, are there elevators at both addresses, where exactly is the move and when does the team need to arrive. Instead of a typical "leave a request" form, the bot asks these questions sequentially, in plain language, and immediately converts the answers into a specific booking for a specific date — the client doesn't have to wait for a callback to clarify details.
Inside, the bot is tied to the actual schedule of moving teams, so two orders from the same date won't be assigned to the same crew. Based on the volume of belongings and distance between addresses, it can immediately show an approximate cost, before the manager gets involved. You can collect payment in advance online or leave it for moving day — whatever works for your business, and each completed request reaches the dispatcher as a ready-made order card, not a piece of correspondence that needs to be deciphered.
I separately think through details that make the bot impractical in real use: reminding the client a day before the move, the ability to reschedule in a couple of clicks, and notifying the administrator immediately when a new request arrives.
What's included:
— step-by-step survey: housing type, volume of belongings, floor and elevator, both addresses, moving date
— team schedule calendar — no order overlaps on one date
— automatic approximate cost calculation by volume and distance
— online payment or payment on moving day, your choice
— order card directly to dispatcher or administrator chat
— reminders and date rescheduling for client
— simple admin panel or request export to spreadsheet
Inside, the bot is tied to the actual schedule of moving teams, so two orders from the same date won't be assigned to the same crew. Based on the volume of belongings and distance between addresses, it can immediately show an approximate cost, before the manager gets involved. You can collect payment in advance online or leave it for moving day — whatever works for your business, and each completed request reaches the dispatcher as a ready-made order card, not a piece of correspondence that needs to be deciphered.
I separately think through details that make the bot impractical in real use: reminding the client a day before the move, the ability to reschedule in a couple of clicks, and notifying the administrator immediately when a new request arrives.
What's included:
— step-by-step survey: housing type, volume of belongings, floor and elevator, both addresses, moving date
— team schedule calendar — no order overlaps on one date
— automatic approximate cost calculation by volume and distance
— online payment or payment on moving day, your choice
— order card directly to dispatcher or administrator chat
— reminders and date rescheduling for client
— simple admin panel or request export to spreadsheet
