About the service
I set up chatbots that check order status by number directly in a dialog — without calls to support and without emails. The customer opens the chat, enters the order number, and in a couple of seconds sees a clear answer: what stage the order is at now and when to expect it. This takes a lion's share of typical support requests like "where is my order" off your support team, which wastes operator time and frustrates customers who just need a date.
The bot connects to your order database or CRM through a secure connection, so the status the customer sees is always current, not a stale cache. I design the dialog so the bot recognizes different order number formats, doesn't get confused by typos, and asks again if it couldn't find a match instead of just writing "not found". If the situation is disputed — delay, damage, return — the bot doesn't try to solve it itself but immediately transfers the dialog to a live operator along with the order number and chat history so the customer doesn't have to explain everything from scratch.
This is a separate bot specifically for checking status, not a general operator queue or booking bot — so it works fast and doesn't get confused by tasks. What's included in the work:
— order number recognition with typo tolerance;
— output of current status and expected date from your data;
— automatic transfer to operator in disputed cases;
— setup in a messenger or widget on the website you already use;
— testing on real order scenarios before launch.
The bot connects to your order database or CRM through a secure connection, so the status the customer sees is always current, not a stale cache. I design the dialog so the bot recognizes different order number formats, doesn't get confused by typos, and asks again if it couldn't find a match instead of just writing "not found". If the situation is disputed — delay, damage, return — the bot doesn't try to solve it itself but immediately transfers the dialog to a live operator along with the order number and chat history so the customer doesn't have to explain everything from scratch.
This is a separate bot specifically for checking status, not a general operator queue or booking bot — so it works fast and doesn't get confused by tasks. What's included in the work:
— order number recognition with typo tolerance;
— output of current status and expected date from your data;
— automatic transfer to operator in disputed cases;
— setup in a messenger or widget on the website you already use;
— testing on real order scenarios before launch.
