About the service
When the support team gets the same questions every week, the solution isn't expanding the staff but a proper FAQ section that actually helps users find answers before they write a support form. I create such sections as complete solutions: collapsible question-answer blocks with smooth animation without page jumping, a live search line that filters the list as you type, and a small statistics panel showing which questions are opened most often.
I work with the stack already used on the project: clean HTML and JavaScript for simple sites or integration into an existing CMS, admin panel, or engine if you have one. The search finds partial matches and common typos, not just exact titles, and the entire widget is built mobile-first because on exchanges and marketplaces most support requests come from phones. Additionally, I set up categories or tags so a long list of questions remains easy to scan rather than turning into one endless wall of text.
What you get as output:
— accordion with collapsible blocks and smooth animation
— live search through questions and answers
— statistics panel with a popularity rating of questions
— adaptive layout for mobile devices
— clear markup and brief instructions so your team can add new questions themselves
I work with the stack already used on the project: clean HTML and JavaScript for simple sites or integration into an existing CMS, admin panel, or engine if you have one. The search finds partial matches and common typos, not just exact titles, and the entire widget is built mobile-first because on exchanges and marketplaces most support requests come from phones. Additionally, I set up categories or tags so a long list of questions remains easy to scan rather than turning into one endless wall of text.
What you get as output:
— accordion with collapsible blocks and smooth animation
— live search through questions and answers
— statistics panel with a popularity rating of questions
— adaptive layout for mobile devices
— clear markup and brief instructions so your team can add new questions themselves