I'll set up automatic notifications about support ticket status

I configure an automatic notification system that informs the client about changes in their support ticket status as soon as it happens — via push or email, without needing to log into the personal account and check manually. As soon as the ticket changes status — accepted, awaiting client response, resolved, or closed — the person receives a clear message describing what happened and what to do next, instead of a dry status code from the database.

I start by analyzing all statuses actually used in your support system and configure triggers so that each change triggers exactly one message — no duplicates when multiple fields update simultaneously and no missed updates when a ticket reverts to a previous status. I write the texts in natural language, as if written by a support staff member, and add a sending frequency limit so that active correspondence doesn't turn into a dozen messages per hour.

Delivery is through two channels: push for those who enabled notifications, and email as a reliable backup option. The client chooses which statuses they want to be notified about — this reduces complaints and keeps notifications useful rather than intrusive.

What's included in the work:
— analysis of current ticket statuses and notification trigger points
— push and email message templates for each status
— protection against duplicates and sending frequency limits
— setup of notification preferences for the client
— full-cycle testing before delivery