About the service
I create complete client personal accounts: a single place where a customer sees the status of their orders, payment history, documents, and correspondence with a manager. Such an account takes a lot of routine questions off your team — the client can see what stage the order is at, when payment was made, and what documents need to be signed, instead of writing emails and calling. I start by analyzing real business processes: how the order moves through stages, what documents are involved in the deal, who gets notifications and when. Then I assemble a secure web account with access control — client, manager, and administrator each see only their sections. Order statuses update in real time, payments are pulled from your billing system or CRM, and uploaded documents are stored with version history. I separately think through messaging within the account: correspondence is tied to the order, not lost in messengers. I set up notifications about status changes and new documents — via email or right in the interface. What's included in development: — order status panel with real-time updates; — payment and invoice history with export; — secure document exchange with versioning; — built-in messages for each order; — access control differentiation for clients, managers, and administrators.
