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UX research: usability testing, audits, interviews, journey maps
Service description
I am a UX researcher, and I help product teams stop guessing and start knowing why people struggle with their interfaces. My work is not about picking colors or drawing screens: it is about uncovering how real users think, where they hesitate, what they misunderstand, and which steps quietly cost you conversions and support tickets. Over the years I have run studies for web apps, marketplaces, dashboards and mobile flows, and every engagement follows the same discipline: define the questions worth answering, gather honest evidence, and turn it into decisions your team can actually act on.
Depending on your goals I combine several methods. Moderated and unmoderated usability testing shows me where users get stuck on the tasks that matter most. Heuristic and expert audits give you a fast, structured read on friction before you invest in recruiting participants. In-depth user interviews reveal motivations, mental models and unmet needs that analytics alone never explain. Journey and experience mapping ties everything together, so scattered pain points become a clear story from first touch to task completion. I recruit and screen participants, write discussion guides and test scripts, run the sessions, and analyze the results without leading anyone toward a convenient answer.
What you receive is never a raw pile of notes. I deliver a clear findings report with severity ratings, illustrative session clips or quotes, and a prioritized list of recommendations tied to real business impact, so your designers and product managers know exactly what to fix first and why. I am comfortable working alongside existing design and dev teams, adapting to your tooling, and presenting results to stakeholders who need to be convinced. If you want research that changes decisions rather than decorating a slide deck, let's talk.
— Moderated and unmoderated usability testing
— Heuristic and expert UX audits
— In-depth user and stakeholder interviews
— Journey mapping and experience mapping
— Participant recruiting, screening and study design
— Findings reports with prioritized, actionable recommendations
Depending on your goals I combine several methods. Moderated and unmoderated usability testing shows me where users get stuck on the tasks that matter most. Heuristic and expert audits give you a fast, structured read on friction before you invest in recruiting participants. In-depth user interviews reveal motivations, mental models and unmet needs that analytics alone never explain. Journey and experience mapping ties everything together, so scattered pain points become a clear story from first touch to task completion. I recruit and screen participants, write discussion guides and test scripts, run the sessions, and analyze the results without leading anyone toward a convenient answer.
What you receive is never a raw pile of notes. I deliver a clear findings report with severity ratings, illustrative session clips or quotes, and a prioritized list of recommendations tied to real business impact, so your designers and product managers know exactly what to fix first and why. I am comfortable working alongside existing design and dev teams, adapting to your tooling, and presenting results to stakeholders who need to be convinced. If you want research that changes decisions rather than decorating a slide deck, let's talk.
— Moderated and unmoderated usability testing
— Heuristic and expert UX audits
— In-depth user and stakeholder interviews
— Journey mapping and experience mapping
— Participant recruiting, screening and study design
— Findings reports with prioritized, actionable recommendations
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