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Remote staff needed to receive calls over the Internet

2,294 views 1 response#11368
Project status
Closed
BudgetNegotiable
FormatOngoing workno prepayment
PaymentBank transfer, E-money
Responses acceptedFinisheduntil 28.01.2018
Responses1category average: 1.3
Views2,29413 in 14 days

Project description

Good afternoon.

We are looking for an operator to take orders by phone. Work is carried out through the Internet, you will need to install a program for receiving calls, have a microphone and headphones (or headset).
The company is engaged in the prevention of plumbing drains in apartments (shells, baths), all the necessary answers to questions are issued, you need to work strictly according to the established model of conducting.
Talking. There are a lot of calls, you need to be ready to work from 10 am to 6 pm Moscow time. The average call duration is 1 minute 20 seconds, on an average day 200 calls.
You need to understand that you will have to talk to people, there is rudeness, there are attempts to scare competitors and many similar things that are familiar to everyone, the instructions have options for responding to and responding to the situation.
This is a provocation, so you will be ready for any conversation. The service is massive and cheap, because there are so many calls.

What is the job: a call comes, you present the service, listen to questions and answer, when a successful sale, write down order data in excel table.
Requirements: female gender, confident speech, ability to use a computer, the presence of a microphone, the ability to receive calls from 10 to 18 hours in Moscow, fast Internet.

Payment: for each "closed" order you get 50 rubles, according to statistics, a good operator closes up to 40 percent of orders. The order is considered closed when it is executed and paid.
A small percentage of customers refuse immediately before ordering, sometimes there is no home in the designated moat, may simply not pick up the phone. If you don’t trust us, you can always
Check, because you have all the contacts of customers in the table. You can just call them and ask them something like, ‘We didn’t provide the service you ordered because you weren’t available, would you like to know?
Can I re-record for today? If we've done a favor to a person, he'll tell you, so it's transparent. Payment is made in any way convenient to you (by agreement).

Thank you all.
Other / Miscellaneous Bank transfer, E-money

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