About the service
I make 'Ask an Expert' sections turnkey and implement them into an existing website as a ready-made module. Over several years I have built such functionality for marketplaces, medical portals, legal services and educational platforms, so I understand well which elements actually work for visitors and which remain dead weight.
I always start with a question form: a short, no-frills form where a visitor selects a topic or category, describes the question and optionally attaches a file or image. Behind the form is routing logic that directs the question to the right group of specialists depending on the selected topic, plus notifications so no question goes unanswered.
The second part of the module is a list of answering specialists with ratings: each expert has a public profile with response speed, number of answered questions and rating based on visitor reviews, so a new user immediately sees who actually responds and who is just registered. I separately build a public archive of already answered questions with search and breakdown by topics — over time it turns into a source of organic traffic for long-tail queries.
What's included in the work:
— question form with topic selection and file attachments
— specialist catalog with rating and answer statistics
— archive of answered questions with search
— moderation tools and theme management for the administrator
I always start with a question form: a short, no-frills form where a visitor selects a topic or category, describes the question and optionally attaches a file or image. Behind the form is routing logic that directs the question to the right group of specialists depending on the selected topic, plus notifications so no question goes unanswered.
The second part of the module is a list of answering specialists with ratings: each expert has a public profile with response speed, number of answered questions and rating based on visitor reviews, so a new user immediately sees who actually responds and who is just registered. I separately build a public archive of already answered questions with search and breakdown by topics — over time it turns into a source of organic traffic for long-tail queries.
What's included in the work:
— question form with topic selection and file attachments
— specialist catalog with rating and answer statistics
— archive of answered questions with search
— moderation tools and theme management for the administrator
