About the service
I write technical documentation and product help that people actually read: a user guide, a help center, an API reference. The work starts with taking the product apart. I go through it the way a newcomer does, write down every place where I got stuck, and collect the real tasks your users arrive with. The structure grows out of those tasks, not out of your menu tree: first launch and the first small win, then everyday work, and only after that the complex scenarios that few people need but that eat most of the support team's time.
Every article is a set of steps with screenshots, captioned so that the reader never has to guess which button is meant. A separate section covers common errors and what to do about them: the text on the screen, the reason behind it, the way out. The API part carries request and response examples for every method, explains fields and status codes, and says plainly what comes back on failure. A glossary keeps product terms in one place, so the interface, the help and the support replies use the same words, and a short style guide fixes tone and wording, so the text stays one voice even when other people add to it later.
Every instruction is verified by walking through the steps on the live product; nothing written from a developer's memory, without that walkthrough, goes into the help. Keys, tokens and test credentials in examples are replaced with placeholders. Documentation for an unfinished feature is marked as a draft and never passed off as ready.
— product walkthrough and a list of the real user tasks
— help structure from first launch to advanced scenarios
— step-by-step instructions with screenshots and captions
— a section on common errors and what to do about them
— API reference with request and response examples
— glossary of terms plus a short style and tone guide
— every instruction re-checked on the live product
— sources handed over in a format that is easy to edit further
Every article is a set of steps with screenshots, captioned so that the reader never has to guess which button is meant. A separate section covers common errors and what to do about them: the text on the screen, the reason behind it, the way out. The API part carries request and response examples for every method, explains fields and status codes, and says plainly what comes back on failure. A glossary keeps product terms in one place, so the interface, the help and the support replies use the same words, and a short style guide fixes tone and wording, so the text stays one voice even when other people add to it later.
Every instruction is verified by walking through the steps on the live product; nothing written from a developer's memory, without that walkthrough, goes into the help. Keys, tokens and test credentials in examples are replaced with placeholders. Documentation for an unfinished feature is marked as a draft and never passed off as ready.
— product walkthrough and a list of the real user tasks
— help structure from first launch to advanced scenarios
— step-by-step instructions with screenshots and captions
— a section on common errors and what to do about them
— API reference with request and response examples
— glossary of terms plus a short style and tone guide
— every instruction re-checked on the live product
— sources handed over in a format that is easy to edit further
