About the service
I set up chatbots that transform a trip to a secondary raw materials collection point from a lottery with a queue into a planned visit. When a resident opens the bot, first I ask them to select exactly what they are dropping off — paper, plastic, glass or batteries. Next the bot itself filters out collection points that don't accept this type of waste: not every point takes glass or hazardous waste like batteries, and sending someone across the city with a box of cans only to be refused would be exactly what such a bot should prevent.
Once a suitable collection point is found, the bot shows real available time slots for a visit, so the person can choose a time without crowds, rather than guessing based on operating hours and arriving during the rush after work. I connect the booking logic to an existing schedule the collection point already has, or build a simple calendar from scratch if they don't have one yet. The bot sends a confirmation and reminder before the visit, and the collection point staff receives a notification about how many people and with what materials to expect in the next hour.
I handle all the setup: dialogue scenario, the logic of matching waste types to collection points, booking calendar and reminders — on the messenger already used by the district residents. Additionally, I set up simple statistics for the collection point staff.
— Logic for sorting by waste type: paper, plastic, glass, batteries and other
— Selection of the nearest suitable collection point by category and distance
— Booking for real available time slots with confirmation and reminder
— Notifications for staff and simple visit statistics
— Setup on a convenient messenger, ready to launch
Once a suitable collection point is found, the bot shows real available time slots for a visit, so the person can choose a time without crowds, rather than guessing based on operating hours and arriving during the rush after work. I connect the booking logic to an existing schedule the collection point already has, or build a simple calendar from scratch if they don't have one yet. The bot sends a confirmation and reminder before the visit, and the collection point staff receives a notification about how many people and with what materials to expect in the next hour.
I handle all the setup: dialogue scenario, the logic of matching waste types to collection points, booking calendar and reminders — on the messenger already used by the district residents. Additionally, I set up simple statistics for the collection point staff.
— Logic for sorting by waste type: paper, plastic, glass, batteries and other
— Selection of the nearest suitable collection point by category and distance
— Booking for real available time slots with confirmation and reminder
— Notifications for staff and simple visit statistics
— Setup on a convenient messenger, ready to launch
