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Olena

SEO & Content Marketing
Service description
I build and install complete live-chat solutions for websites, so visitors can reach a real person the moment they have a question instead of bouncing away. My work covers the whole chain: choosing and configuring the widget, connecting it without slowing page load, and setting up rules that send each new dialog to a free or specialized operator so nothing gets lost when traffic spikes.

I pay attention to parts a quick installation usually skips. Every conversation is saved with full history, so a returning visitor doesn't repeat themselves and a manager joining mid-shift sees the whole context instantly. When everyone is busy or it's outside working hours, the widget switches to an offline form that collects the question and contact instead of a dead chat window. I also set up greetings and simple auto-replies for common questions, so the widget feels alive rather than like an empty box in the corner.

Before handing the project over I test the whole flow myself: parallel chats, routing rules balancing load, offline-form notifications, and how the widget looks on desktop and mobile. I leave short instructions so your team can start working the same day.

What's included:
— widget installation matched to your site's design
— operator accounts and dialog distribution rules
— chat history and conversation export
— offline form with notifications
— greetings and basic auto-replies
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Listing author: Olena

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