Profile of Freelancer Елены

About me:
Personal qualities:
• Ability to learn quickly;
• Stress resistance in conflict and non-standard situations;
• Ability to teach;
• good diction;
• faithfully fulfilling the tasks;
• Negotiation skills with clients;
• sociability;
• Presentable appearance;
• free of bad habits;
• I quickly learn new information;
• the desire to work;
• business communication skills;
• ability to work in a coordinated manner in a team;
• courtesy;
• cheerfulness;
• I adhere to the ethics of business communication;
• independence;
• justice;
• patience;
• Integrity;
• systematically working to improve the level of personal training;
• Stability of psychological state and mood;
• ability to find a common language with customers;
• I can easily adapt to new information systems.
• the desire to develop;
• Perseverance;
• Creativity;
• communication skills;
• Ability to achieve the desired results.
Experience:
8.2015. - I started working in the sales department. It is the responsibility to make outgoing calls in order to attract customers.
In parallel, and also in her free time, she was engaged in searching for contact bases for customers.
She has worked on such projects as Royal Luxury Group; Eurovisa; Garden Street; Bricsys; Kaspersky; Olerom Consulting; Unisender; Park; Play City; Leda and Arc.
07.2014 - 06.2015 VTS-info LLC
I worked on projects:
Independent Research Center – conducting a social survey before the elections;
Technosila – support service of the online store;
Viasat – sale of TV packages;
NTV+ – telecommunications services;
09.2013 – 03.2014 – VTS Group
Worked on the projects of MTS-Bank and Orient Express Bank
Responsibilities for MTS-Bank:
• Made outgoing calls (at the customer’s request at the point of sale);
• Document reconciliation;
• Filling out a questionnaire according to the bank’s requirements from the customer’s words on the phone.
Responsibilities of the Orient Express Bank:
• Make outgoing calls to a cold base;
• Presentation of banking products;
• Coordinated with the client meeting at the bank branch (search for the address of the bank in a particular region).


01.2012 - 08.2013 eCall operator of the call center
Responsibilities:
• received incoming calls;
• Providing technical and information support to customers;
• Negotiates with conflict subscribers.
09.2011 - 12.2011 - VTS-Group tour operator Premio Travel
Position: Manager of booking and sales of tours
Responsibilities:
work with clients;
● sale of the tour;
● booking and registration of tours.
08.2011 - 11.2011 The Tiffani Wedding Salon
Position: promoter
Duty:
distribution of advertising leaflets;
Detailed information about the salon.
03.2011-09.2011 - VTS Group.
Position: Sales manager
Responsibilities:
● conducted telephone sales;
• Receiving and processing orders from the client;
- Maintained a client base.
05.2011 - 05.2011 - Editorial Board "Desnyanskaya Pravda"
Position: courier
Responsibilities:
• received delivery assignments in the company’s units;
• independently specify the location of the addressees;
• Developing the routes of movement;
• coordinate the days and hours of reception in the recipient organizations;
• Report to the supervisor on the work done on a weekly basis.
Professional skills:
A confident user of office equipment and PC; knowledge of Windows and Linux operating systems; experience in the Internet (Internet Explorer, Opera, Mozilla, Firefox, Skype, etc.) as well as email; 1C; CRM; graphic editor Photoshop; have skills in working with Microsoft Office and Google documents; telephony: Naumen, Cisco, wisidail. I easily learn new software. Negotiations at various levels.