WinTariff
Employer
[no-member:pro]Dmitry[/no-member:pro]
Project parameters
Type of cooperationOne-time project
SectionOther / Miscellaneous
Prepaymentwithout prepayment
Payment methodsBank transfer
Acceptance of requestsfrom Aug 2, 2019 until Aug 17, 2019
Project description
It is necessary to create a number of reports based on the data received from the PBX.
1. The report should contain the following indicators:
Proportion of conversations with the wait time for an administrator response less than 20 seconds, including the time played by the greeting message (10 seconds).
The number of calls from customers who did not wait for the administrator’s response.
- Average operator response time.
2. It is necessary to highlight some parameters of the administrator’s telephone conversation:
- Conversation lasting less than 90 seconds.
- A conversation lasting more than 180 seconds.
The average duration of the administrator’s conversation.
The average number of calls received by the administrator per month.
If possible, combine all these indicators with a list of accepted numbers, with the possibility of selecting a manually specified period. All indicators should be specified for each administrator individually, which will allow the calculation of KPI. The output is provided immediately for the entire group of administrators of the Call Center.
1. The report should contain the following indicators:
Proportion of conversations with the wait time for an administrator response less than 20 seconds, including the time played by the greeting message (10 seconds).
The number of calls from customers who did not wait for the administrator’s response.
- Average operator response time.
2. It is necessary to highlight some parameters of the administrator’s telephone conversation:
- Conversation lasting less than 90 seconds.
- A conversation lasting more than 180 seconds.
The average duration of the administrator’s conversation.
The average number of calls received by the administrator per month.
If possible, combine all these indicators with a list of accepted numbers, with the possibility of selecting a manually specified period. All indicators should be specified for each administrator individually, which will allow the calculation of KPI. The output is provided immediately for the entire group of administrators of the Call Center.
