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Project title: ITIL documentation
Type of cooperation: One-time project
Section: Other / Miscellaneous
Prepayment: prepayment is possible
Payment methods: Bank transfer
Acceptance of requests: from 2019-02-11 until 2019-02-13
Type of cooperation: One-time project
Section: Other / Miscellaneous
Prepayment: prepayment is possible
Payment methods: Bank transfer
Acceptance of requests: from 2019-02-11 until 2019-02-13
Project description:
ITIL documentation
Service/process catalogue
Instructions for the execution of processes
Cheklis
Level of service indicators
Response time to requests for technical processes
Time of incident response
Rules of requesting a service, a template for ordering a service.
Change management rules
Quality management
Resource management
Configuration database
Incident management
2-3 pages per item
ITIL documentation
Service/process catalogue
Instructions for the execution of processes
Cheklis
Level of service indicators
Response time to requests for technical processes
Time of incident response
Rules of requesting a service, a template for ordering a service.
Change management rules
Quality management
Resource management
Configuration database
Incident management
2-3 pages per item
