Freelance › Projects › Web development › Web programming › AI-Powered Customer Support Chatbot Integration
AI-Powered Customer Support Chatbot Integration
Employer
Digital
Project parameters
Type of cooperationOne-time project
SectionWeb development, Web programming
Prepaymentwithout prepayment
Payment methodsCash, Bank transfer
Acceptance of requestsfrom yesterday, 18:18 until Aug 31, 2026
Project description
What We Need
We run a subscription platform with 5,000+ users and want to add an AI chatbot that handles support tickets, answers FAQ questions, and escalates complex issues to human agents.
Technical Requirements
— Integration with existing PHP backend via REST API
— Conversation flow designer (visual or config-based)
— FAQ knowledge base editor
— Escalation logic: auto-route unresolved queries to support queue
— Chat widget embedded in user dashboard
— Multi-language support (ru/en)
— Analytics dashboard: response rate, resolution rate, CSAT
Stack Preferences
— PHP 8 backend
— Vue.js or React widget
— AI provider flexible (OpenAI, Claude, or similar)
Budget: $600 fixed. Timeline: 30 days.
We run a subscription platform with 5,000+ users and want to add an AI chatbot that handles support tickets, answers FAQ questions, and escalates complex issues to human agents.
Technical Requirements
— Integration with existing PHP backend via REST API
— Conversation flow designer (visual or config-based)
— FAQ knowledge base editor
— Escalation logic: auto-route unresolved queries to support queue
— Chat widget embedded in user dashboard
— Multi-language support (ru/en)
— Analytics dashboard: response rate, resolution rate, CSAT
Stack Preferences
— PHP 8 backend
— Vue.js or React widget
— AI provider flexible (OpenAI, Claude, or similar)
Budget: $600 fixed. Timeline: 30 days.
