CRM is the main function - outgoing calls. Our organization has a four-stage sales department and three related departments. Basic requirements: - integration of CRM with telephony, mass mailing service e-mail and SMS, print media (for certificates) - the ability to view the demo version, the prototype CRM before signing the TZ - the procedure for making changes, improvements? Under what conditions will additional payment be required for the system revision - type of licensing. I mean. Who owns the final rights to the product - user training Training the system administrator for further improvements or changes.